Our services

With our services you can buy game cards, entertainment cards, prepaid and gift money cards from different providers online.
It’s fast, secure and anonymously. 
On our platforms you will find many product variations, and top-up instructions about each providers.

If you have other questions, please contact us by using Help button.
 

Who we are

Giftsy.com is a trade name of Shenzhen Jing Dong Ltd., where you can purchase entertainment gift cards, prepaid money, and more.

Shenzhen Jing Dong Ltd. is registered at 31/F., Tower Two, Times Square 1 Matheson Street Causeway Bay Hong Kong under company number: 73357044.

You can also contact our customer service team via contact on our platforms.
 

Gift card

If you buy prepaid or gift card, you will receive a digital code for that credit from us. The provider is the actual supplier of the prepaid, gift card or service and an agreement is created between you and the provider when you activate the prepaid or gift card, Giftsy.com is the intermediary.

The provider is responsible for the possibility to actually make use of the prepaid or gift card. 
The description of the goods from the various providers on our platforms is as accurate as possible.
Any mistakes or errors in the description of the offer and/or in the images shown are not binding and do not lead to any liability for us and/or the provider.

The offer on our platforms contains all information and costs associated with buying the prepaid or gift card by making use of our services.
This includes additional costs, such as service costs for the services that we provide to you.

Giftsy.com is committed to ensuring our platforms are accessible and understandable to customers of all abilities.

Buying digital prepaid and gift card should be fun and easy.
If you encounter any barriers or have difficulty accessing anything on our platforms, please let us know so that we can improve via contact (section Feedback).
 

We do not allow abuse or fraud

We actively track abuse or fraud (including unlawful use of a payment method, theft, fraud, embezzlement or otherwise). All purchases via our platforms may be checked for abuse or fraud. For this purpose we work with third parties. As soon as we suspect or discover abuse or fraud, we will not issue a digital code.

In case of suspected unlawful use, we can ask for additional information like copy of a valid ID, a copy of a bank statement and/or other documents. After this extra check we can decide whether to provide a digital code, but we are not obliged to do so. We take these measures in order to keep the shopping process through our platforms safe for you and everyone else.
 

Safe payment

Digital products can be purchased safely and securely via our platforms. If you have purchased prepaid of gift card, you will able to claim your digital code after your payment will be confirmed at last page with payment confirmation - in most cases this take few seconds after you payment confirmation. In same time you will receive email with all transaction information and URL to digital code, so you can use it later or pass to your friend which can immediately start using the credit.

To ensure you can receive your digital code straight away, please make sure that the email address you provide during your purchase process are correct.
 

Instant digital delivery 

Once you complete your payment you will be able to claim your code by pressing 'Get the code' button.
By pressing 'Get the code' button you unpack your code and understand that you waive your right of refund product.
We guarantee you 4 weeks possibility return for any ordered product, only for not unpacked codes.
You can initiate refund process by using "Product return" option on our contact.
 

Be aware of abuse of your code

Note that the code represents digital value (a digital good) that can be used immediately. This means that you can start using the code instantly after receipt. So can somebody else, if they have access to the code. To prevent abuse, please keep the code for yourself and do not share it with others.
 

Your personal data

We trust that you have provided us with your correct contact details while ordering. We use your email address and to provide you with the digital code you have purchased. We also use your email address for maintaining contact with you, which includes sending you promotions, newsletters and other offers that we think might be of interest to you. 

We are committed to protecting the personal data of children, therefore we do not allow anyone under 16 years of age to use our platforms. Children above 16 may only order with permission and direct adult supervision. You are responsible for any activity conducted by a minor on our platforms.

We have taken technical and organizational measures to protect your contact details and personal data. If you want to access or change your personal data, please have a look at our Privacy Policy. 

If you do not want to receive our newsletters and promotions any longer, you can unsubscribe at any moment in time via the unsubscribe link in our newsletters.

To find out more about how we protect your personal data, have a look at our Privacy Policy. 
 

Questions

We have tried to make buying digital products with us as easy as possible.

Do you nevertheless have a question about our services?
Our customer service team will be happy to help you.
We will try to resolve any question within 2 business days. If we do not succeed within this period, we will notify you. 

Do you have a question about the services of a provider?
We advise you to first contact the provider, who will then try to find a solution with you.

Does the provider not come up with a solution?
As an intermediary we will try to help you further.
Please contact our customer service team via our contact.

This text is written in English. Any other language translation is provided as a convenience only.  In case of any inconsistency between the English text and its translation into any other language, the original English version prevails.